FAQS

 E-Mail: support@dealsgala.com

 
Vancouver Canada

 Free standard shipping
on most orders

 Support forum provide
for over 12h, every day.

FAQ. General Information

What is DealsGala (GreatDealBazar)?
DealsGala is an online shopping platform with hundreds of brand new items. We directly ship the items from factories to our customers to cut the middle man cost and be able to offer affordable prices.

Are these items brand new?
99% of the items are brand new, however in the case of item being refurbished the description should state it.

Are there any other after-sale fees?
There are absolutely no hidden fees from us, however some shipping companies such as DHL, FEDEX or UPS might charge extra fees for shipping handling.

Where do you ship from?
We ship our products directly from the manufacturer. We choose the closest warehouse to customer address to cut the shipping time.

How long is the order processing time?
It takes 2-5 business days.

Q: How long does your standard shipping take?
It usually takes 14-25 business days depending on buyers’ location.

Q: The item is defective what should I do?
Buyer have 7 days after receiving the item to get full refund. If the item is not working as described please contact our customer service at support@dealsgala.com

Q: The item is not as described, what can I do?
In case of receiving wrong item please contact the customer service at support@dealsgala.com and attach a photo of the item received.

Q: I just placed an order with you, can you cancel it?

A: Unfortunately, we cannot make any guarantees about cancellations. We start the shipment process shortly after receiving your order, and due to the volume we ship canceling an order after it has entered the process is not possible. Orders placed at night or on weekends will usually ship before we see your request even if it is made shortly after your order. In the event we get your request and the order has not yet been processed we will cancel it and let you know.

Q: I tried the item out, can I return it?

A: We only ship brand new merchandise to our customers, so we are unable to accept returns of used items. If the item is not used, it can be returned. Please contact us first at:
support@dealsgala.com

Q: What is the return policy?

Buyers have 7 days to return the item after receiving it. The item should be in original condition/not used. Buyer is responsible for return shipping charges.

Q: Do you provide tracking number?

Yes, we do provide tracking number for 80% of our products, however tracking # for some products might not be available.

Q: I received a damaged product, what can I do?
Please contact us immediately at support@dealsgala.com and attach a photo/video of the product to the email.

Sale

I haven't received my item. What can I do?

Please Contact us at: support@dealsgala.com
Make sure you include your name and order #

Terms & Conditions

TERMS AND CONDITIONS

1. Introduction
These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.

0. Return Policy
Buyers have 7 days to return the item after receiving it. The item should be in original condition/not used. Buyer is responsible for return shipping charges. If the item is not working as described please contact our customer service at support@dealsgala.com.

0. Cancelling orders
Unfortunately, we cannot make any guarantees about cancellations. We start the shipment process shortly after receiving your order, and due to the volume we ship canceling an order after it has entered the process is not possible. Orders placed at night or on weekends will usually ship before we see your request even if it is made shortly after your order. In the event we get your request and the order has not yet been processed we will cancel it and let you know.

0. Intellectual Property Rights
Other than the content you own, under these Terms, greatdealbazar (dealsgala) and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

0. Restrictions
You are specifically restricted from all of the following
publishing any Website material in any other media;
selling, sublicensing and/or otherwise commercializing any Website material;
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and greatdealbazar (dealsgala) may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

0. Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant greatdealbazar (dealsgala) a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. greatdealbazar (dealsgala) reserves the right to remove any of Your Content from this Website at any time without notice.

0. No warranties
This Website is provided “as is,” with all faults, and greatdealbazar (dealsgala) express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

0. Limitation of liability
In no event shall greatdealbazar (dealsgala), nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. greatdealbazar (dealsgala), including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

0. Indemnification
You hereby indemnify to the fullest extent greatdealbazar (dealsgala) from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

0. Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
0. Variation of Terms
greatdealbazar (dealsgala) is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

0. Assignment
The greatdealbazar (dealsgala) is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

0. Entire Agreement
These Terms constitute the entire agreement between greatdealbazar (dealsgala) and you in relation to your use of this Website, and supersede all prior agreements and understandings.

0. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of B.C, and you submit to the non-exclusive jurisdiction of the state and federal courts located in B.C for the resolution of any disputes.

 

Disclaimer: 

Greatdealbazar (dealsgala) is an online retailer selling physical products, greatdealbazar (dealsgala) won’t use the brands logo for false promotional or advertising purpose. Additionally, we do not sell fake or prohibited products.

Privacy Policy

DealsGala Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To allow us to better service you in responding to your customer service requests.
      • To quickly process your transactions.
      • To ask for ratings and reviews of services or products
      • To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user’s preferences for future visits.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, It won’t affect the user’s experience .

 

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links
We do not include or offer third-party products or services on our website.

 

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

 

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      • Via Email
Can change your personal information:
      • By logging in to your account
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions
      • Process orders and to send information and updates pertaining to orders.
      • Send you additional information related to your product and/or service
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

 

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

support@dealsgala.com
Last Edited on 2019-10-12

3200 TOPICS CREATED
1000 HAPPY CUSTOMERS
3 YEARS OF DEVELOPING
500 ANSWERED QUESTIONS